QP
Quintin P
1 reviews | Active since Oct 2021
04 Nov 2022, 12:42
Bad service
Since my vehicle accident in Jan'22 they have only informed me that my vehicle is in process at the panel beaters it is now Nov'22. After querying about my vehicle NO ONE GAVE ME ANY FEEDBACK. IT'S A DISGRACE THAT YOU PAY FOR A SERVICE BUT DON'T RECEIVE ANY ASSISTANCE FROM THEM.
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OUTsurance's replyOfficial
08 Nov 2022, 07:41Hello Quintin
We don't blame you for being most upset about the delay!
Charles has been in contact and provided you with updates.
After having received your complaint on this forum, he sent you an email, confirming the required part is still on back order from Germany, which we sadly have no control over. In his email he did discuss recourse with you.
We assure you this is not an experience we wish for any client and sincerely apologise for the inconvenience you are suffering.
Regards
OUTsurance
We don't blame you for being most upset about the delay!
Charles has been in contact and provided you with updates.
After having received your complaint on this forum, he sent you an email, confirming the required part is still on back order from Germany, which we sadly have no control over. In his email he did discuss recourse with you.
We assure you this is not an experience we wish for any client and sincerely apologise for the inconvenience you are suffering.
Regards
OUTsurance
OUTsurance's reply08 Nov 2022, 07:41
Official
Hello Quintin
We don't blame you for being most upset about the delay!
Charles has been in contact and provided you with updates.
After having received your complaint on this forum, he sent you an email, confirming the required part is still on back order from Germany, which we sadly have no control over. In his email he did discuss recourse with you.
We assure you this is not an experience we wish for any client and sincerely apologise for the inconvenience you are suffering.
Regards
OUTsurance
We don't blame you for being most upset about the delay!
Charles has been in contact and provided you with updates.
After having received your complaint on this forum, he sent you an email, confirming the required part is still on back order from Germany, which we sadly have no control over. In his email he did discuss recourse with you.
We assure you this is not an experience we wish for any client and sincerely apologise for the inconvenience you are suffering.
Regards
OUTsurance