CB
CJ B
1 reviews | Active since Jul 2018
24 Jun 2020, 12:19
Bad service
My fiance's pc broke nearly two weeks ago Contacted outsurance and claims process went fast for replacement parts But the parts itself is nowhere to be found The supplier can't tell us where it is, Outsurance doesn't care where it is We use the computer for work and everyday we sit without one we lose money Outsurance only stated that receiving the parts are not their problem and we should sort it out ourselves Pathetic!
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Replies (1)
OUTsurance's replyOfficial
25 Jun 2020, 16:13Good day CJ,
Thank you for bringing this to our attention.
Lindiwe our client liaison manager contacted your fiance to address her concerns regarding the claim. There is a parts delay from the supplier and we have been in contact with the supplier to try speed up the process.
We will remain in contact with your fiance until the matter has been finalised.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing this to our attention.
Lindiwe our client liaison manager contacted your fiance to address her concerns regarding the claim. There is a parts delay from the supplier and we have been in contact with the supplier to try speed up the process.
We will remain in contact with your fiance until the matter has been finalised.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply25 Jun 2020, 16:13
Official
Good day CJ,
Thank you for bringing this to our attention.
Lindiwe our client liaison manager contacted your fiance to address her concerns regarding the claim. There is a parts delay from the supplier and we have been in contact with the supplier to try speed up the process.
We will remain in contact with your fiance until the matter has been finalised.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing this to our attention.
Lindiwe our client liaison manager contacted your fiance to address her concerns regarding the claim. There is a parts delay from the supplier and we have been in contact with the supplier to try speed up the process.
We will remain in contact with your fiance until the matter has been finalised.
We do apologise for the inconvenience caused.
Regards,
OUTsurance