Bad service

I recently had an break in on my car. This was almost two weeks ago.The matter was reported and all the case numbers and stuff was submitted. I had to follow up with them as to what is happening on my case.To date three consultant has called me, but non of them has gotten back to me with regards to ant further steps.It is constantly that they need to refer it to the mamager.Where is this manager and why is he not answering. I have now resorted to do the repairs myself.Here is to Outsurance having my back.