Bad service

I must say with outsurance they say you always get something out, since I have joined them the only thing I got was bad service, the first time was when I claimed for my windscreen, it took them in min to process the claim,but with their service provider took nearly two weeks to do the job. I phoned outsurance and canceled the claim and fixed it myself,then yesterday I was sitting with a flat battery, logged a "call back" with them wanting to explain the problem I had and till this min,no one phoned me and I had to ask some people to give me a push start, now tell me what is the use of having an insurance company and you have to do everything yourself.