Bad Service

In November 2023 I submitted a claim. It was for a household. They send people to come and view .They came and fixed but they did not finish what they were suppose to do. This matter has been going on for almost three months.I have spoken to outsurance on numerous occasions and still nothing. My kitchen, the ceiling is still not fixed.I was expecting visitors in December and my kitchen is in a mess because I can't do anything!!! I'm frustrated, when it's their time to debit they want their money but when it time to fix they delay.They are not even communicating, I keep on using my airtime to communicate with them. There is not even feedback or update. So now I'm alone in this mess........I want this matter to be sorted as soon as possible. This is not fair on my side.My kids are not even safe in that house. My number is ***