WC
Wiehan C
1 reviews | Active since Mar 2022
02 Mar 2022, 09:05
Bad service
Very bad service
All my vehicle wheels has been ****** and damage to the vehicle has been done. Spoke to the claims department shortly after it happened. They brought me in contact with the assessor, I had to send photos of the damage to him.
First he tried to replace factory fitted mags with steel rims. After a phew calls he agreed that it was mags.
It happened six days ago today and my vehicle is still in my yard without wheels? Did not receive a email or call since. I phoned the assessor two days ago and he claims to have done his part.
How much longer, it still has to be booked in for repairs?
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Replies (1)
OUTsurance's replyOfficial
04 Mar 2022, 13:59Good day Wiehan,
It's terrible to read about the incident and then to have a stressful claims experience on top of that is unacceptable.
Our claims management team as well as our service provider have all been in contact with you to discuss the way forward. We will remain in contact with you up until you have received your vehicle.
We are sorry for the delay in service and the inconvenience caused as a result.
Regards,
OUTsurance
It's terrible to read about the incident and then to have a stressful claims experience on top of that is unacceptable.
Our claims management team as well as our service provider have all been in contact with you to discuss the way forward. We will remain in contact with you up until you have received your vehicle.
We are sorry for the delay in service and the inconvenience caused as a result.
Regards,
OUTsurance
OUTsurance's reply04 Mar 2022, 13:59
Official
Good day Wiehan,
It's terrible to read about the incident and then to have a stressful claims experience on top of that is unacceptable.
Our claims management team as well as our service provider have all been in contact with you to discuss the way forward. We will remain in contact with you up until you have received your vehicle.
We are sorry for the delay in service and the inconvenience caused as a result.
Regards,
OUTsurance
It's terrible to read about the incident and then to have a stressful claims experience on top of that is unacceptable.
Our claims management team as well as our service provider have all been in contact with you to discuss the way forward. We will remain in contact with you up until you have received your vehicle.
We are sorry for the delay in service and the inconvenience caused as a result.
Regards,
OUTsurance