JH
Janine H
1 reviews | Active since Nov 2019
04 Nov 2025, 22:39
Bad service
Outsurance deducted an unauthorized debit order from my account. I did ask them to refund and correct it but they just don’t. Still waiting….
#BlackFriday
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OUTsurance's replyOfficial
11 Nov 2025, 10:19Good day Janine,
Your review was most concerning. After responding privately to you, we escalated your concerns to our client services manager, Mishka.
Mishka contacted you to apologise for the poor service experience and she resolved the matter. We have addressed the lapse in service accordingly.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Your review was most concerning. After responding privately to you, we escalated your concerns to our client services manager, Mishka.
Mishka contacted you to apologise for the poor service experience and she resolved the matter. We have addressed the lapse in service accordingly.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
OUTsurance's reply11 Nov 2025, 10:19
Official
Good day Janine,
Your review was most concerning. After responding privately to you, we escalated your concerns to our client services manager, Mishka.
Mishka contacted you to apologise for the poor service experience and she resolved the matter. We have addressed the lapse in service accordingly.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Your review was most concerning. After responding privately to you, we escalated your concerns to our client services manager, Mishka.
Mishka contacted you to apologise for the poor service experience and she resolved the matter. We have addressed the lapse in service accordingly.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team