TN
Tensy N
1 reviews | Active since Feb 2010
22 Jan 2024, 19:11
Bad Service
Im sick and tired of writing complaints about Outsurance and their bad service.I have been complaining since 02 January 2024 about three things over and over again.My ceiling light has been installed in the wrong side and we are unable to open the doors due to the wrong light installed.I have made Outsurance aware in November and I was told it will be fixed after the granite people have finished. Now no one is communicating with me.Mbulelo promised to call me today but NOTHING! I'm very disappointed. My kitchen taps are not working, ceiling, can't open the cupboards.Now im not enjoying my house.My kids can't do their daily jobs due to this mess.Im frustrated, angry and disappointed!!!!! Just because I'm black no one is taking me serious. My number is ***
Helpful (0)
Replies (6)0
Replies (6)
OUTsurance's replyOfficial
29 Jan 2024, 15:32Good day Tensy,
After responding privately to your review, we escalated the matter to Siza, the assessing manager.
Siza contacted you to address your concerns and to discuss the way forward. Ashlin from our client liaison team is currently reviewing all your concerns raised regarding the workmanship issues and will revert with proper feedback.
We do apologise for the poor claims experience.
Regards,
The OUTsurance
After responding privately to your review, we escalated the matter to Siza, the assessing manager.
Siza contacted you to address your concerns and to discuss the way forward. Ashlin from our client liaison team is currently reviewing all your concerns raised regarding the workmanship issues and will revert with proper feedback.
We do apologise for the poor claims experience.
Regards,
The OUTsurance
OUTsurance's reply29 Jan 2024, 15:32
Official
Good day Tensy,
After responding privately to your review, we escalated the matter to Siza, the assessing manager.
Siza contacted you to address your concerns and to discuss the way forward. Ashlin from our client liaison team is currently reviewing all your concerns raised regarding the workmanship issues and will revert with proper feedback.
We do apologise for the poor claims experience.
Regards,
The OUTsurance
After responding privately to your review, we escalated the matter to Siza, the assessing manager.
Siza contacted you to address your concerns and to discuss the way forward. Ashlin from our client liaison team is currently reviewing all your concerns raised regarding the workmanship issues and will revert with proper feedback.
We do apologise for the poor claims experience.
Regards,
The OUTsurance
TN
Tensy N's updateReviewer Update
07 Feb 2024, 12:23Is Outsurance a normal company. Till today my issue is still not resolved. I have called Ashlin Filander yesterday three times and she can't even return my calls, send her an emai and no response.They keep on making empty promises and saying we will give u an update then NOTHING.........Must I now take this issue with Insurance Ombudsman? Since November I can work or move in my kitchen......this is bull**** now!!!!!!!The money is being taken with no fail. My husband does not want to talk now, communication must be done with me ***
TN
Tensy N's update07 Feb 2024, 12:23
Reviewer Update
Is Outsurance a normal company. Till today my issue is still not resolved. I have called Ashlin Filander yesterday three times and she can't even return my calls, send her an emai and no response.They keep on making empty promises and saying we will give u an update then NOTHING.........Must I now take this issue with Insurance Ombudsman? Since November I can work or move in my kitchen......this is bull**** now!!!!!!!The money is being taken with no fail. My husband does not want to talk now, communication must be done with me ***
OUTsurance's replyOfficial
14 Feb 2024, 12:54Good day Tensy,
Thank you for your further feedback.
Ashlin advised you that a service provider has been appointed. Once we have received the report, we will finalise the matter.
Regards,
The OUTsurance Team
Thank you for your further feedback.
Ashlin advised you that a service provider has been appointed. Once we have received the report, we will finalise the matter.
Regards,
The OUTsurance Team
OUTsurance's reply14 Feb 2024, 12:54
Official
Good day Tensy,
Thank you for your further feedback.
Ashlin advised you that a service provider has been appointed. Once we have received the report, we will finalise the matter.
Regards,
The OUTsurance Team
Thank you for your further feedback.
Ashlin advised you that a service provider has been appointed. Once we have received the report, we will finalise the matter.
Regards,
The OUTsurance Team
TN
Tensy N's updateReviewer Update
15 Feb 2024, 22:07The plumbers arrived yesterday, they checked for the fault.They saw what was the problem.They wrote a report and told me that they are going to submit to Outsurance and hear what they say. Its 24hrs already still no feedback. The kitchen boards still needs to be fixed. I can not believe that till today the whole family we are unable to work in the kitchen and the sad part Outsurance is still deducting money. The service is terrible and poor.....Communication is bad. I get given people' name and numbers and those people are never available on the phone. On emails they don't respond. This happened in Novembe 2023 and now we going for end of February 2024 and still we are discussing the same thing Please!!!!!! Please stop calling me. Call my wife, I'm tired of talking. Her number is ***
TN
Tensy N's update15 Feb 2024, 22:07
Reviewer Update
The plumbers arrived yesterday, they checked for the fault.They saw what was the problem.They wrote a report and told me that they are going to submit to Outsurance and hear what they say. Its 24hrs already still no feedback. The kitchen boards still needs to be fixed. I can not believe that till today the whole family we are unable to work in the kitchen and the sad part Outsurance is still deducting money. The service is terrible and poor.....Communication is bad. I get given people' name and numbers and those people are never available on the phone. On emails they don't respond. This happened in Novembe 2023 and now we going for end of February 2024 and still we are discussing the same thing Please!!!!!! Please stop calling me. Call my wife, I'm tired of talking. Her number is ***
TN
Tensy N's updateReviewer Update
22 Feb 2024, 14:10Still no feedback from Outsurance. What am I suppose to do now. You again debited the money but I am not getting any feedback or service from you guys. Still I am unable to use my kitchen. This is really not fair.........I'm really sick and tired of complaining!!!
TN
Tensy N's update22 Feb 2024, 14:10
Reviewer Update
Still no feedback from Outsurance. What am I suppose to do now. You again debited the money but I am not getting any feedback or service from you guys. Still I am unable to use my kitchen. This is really not fair.........I'm really sick and tired of complaining!!!
OUTsurance's replyOfficial
26 Feb 2024, 09:56Good day Tensy,
Truly sorry about the poor service experience.
Marius, the client liaison manager, has been in touch and provided feedback. We are addressing the concerns raised and will remain in touch up until the matter has been finalised.
Regards,
The OUTsurance Team
Truly sorry about the poor service experience.
Marius, the client liaison manager, has been in touch and provided feedback. We are addressing the concerns raised and will remain in touch up until the matter has been finalised.
Regards,
The OUTsurance Team
OUTsurance's reply26 Feb 2024, 09:56
Official
Good day Tensy,
Truly sorry about the poor service experience.
Marius, the client liaison manager, has been in touch and provided feedback. We are addressing the concerns raised and will remain in touch up until the matter has been finalised.
Regards,
The OUTsurance Team
Truly sorry about the poor service experience.
Marius, the client liaison manager, has been in touch and provided feedback. We are addressing the concerns raised and will remain in touch up until the matter has been finalised.
Regards,
The OUTsurance Team