SN
Simangele N
1 reviews | Active since Mar 2015
10 Sept 2024, 15:55
Bad service
I'm sick and tired of Iindiwe Malema from Legal department I registered a 3 party claim in March up until now its not settled and the 3rd party wants me to fix her before month end. I have been calling this lady with no luck I left countless message's since nobody cant get hold of her at outsurance.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
10 Sept 2024, 16:01Hello Simangele
We are very sorry to see how our service let you down!
The matter is being escalated and you will be contacted by our legal liability claims manager who will assist you.
Service concerns will be addressed internally.
Regards
The OUTsurance Team
We are very sorry to see how our service let you down!
The matter is being escalated and you will be contacted by our legal liability claims manager who will assist you.
Service concerns will be addressed internally.
Regards
The OUTsurance Team
OUTsurance's reply10 Sept 2024, 16:01
Official
Hello Simangele
We are very sorry to see how our service let you down!
The matter is being escalated and you will be contacted by our legal liability claims manager who will assist you.
Service concerns will be addressed internally.
Regards
The OUTsurance Team
We are very sorry to see how our service let you down!
The matter is being escalated and you will be contacted by our legal liability claims manager who will assist you.
Service concerns will be addressed internally.
Regards
The OUTsurance Team
OUTsurance's replyOfficial
13 Sept 2024, 08:21Hello Simangele
After having received your review, our legal liability claims manager, Thabang contacted you.
You discussed your concerns and we sincerely apologise for the lack of proper feedback.
We sent communication to the 3rd party in April already and will again follow up. We also confirmed that you should not make a payment to the 3rd party out of your own pocket.
We will ensure you are provided with an update as soon as possible.
Regards
The OUTsurance Team
After having received your review, our legal liability claims manager, Thabang contacted you.
You discussed your concerns and we sincerely apologise for the lack of proper feedback.
We sent communication to the 3rd party in April already and will again follow up. We also confirmed that you should not make a payment to the 3rd party out of your own pocket.
We will ensure you are provided with an update as soon as possible.
Regards
The OUTsurance Team
OUTsurance's reply13 Sept 2024, 08:21
Official
Hello Simangele
After having received your review, our legal liability claims manager, Thabang contacted you.
You discussed your concerns and we sincerely apologise for the lack of proper feedback.
We sent communication to the 3rd party in April already and will again follow up. We also confirmed that you should not make a payment to the 3rd party out of your own pocket.
We will ensure you are provided with an update as soon as possible.
Regards
The OUTsurance Team
After having received your review, our legal liability claims manager, Thabang contacted you.
You discussed your concerns and we sincerely apologise for the lack of proper feedback.
We sent communication to the 3rd party in April already and will again follow up. We also confirmed that you should not make a payment to the 3rd party out of your own pocket.
We will ensure you are provided with an update as soon as possible.
Regards
The OUTsurance Team