1 reviews | Active since Nov 2022
Bad Service!
I’m disappointed with terrible service at Outsurance!
We have home insurance with them and had an electrical explosion in our home due to load shedding. All electrical our appliances don’t work anymore from the gyser, fridge and electric fence.
The process of claiming back the damaged items is absolutely ridiculous. We have been going back and forth with countless consultants and not getting any help. Instead they keep on telling us to re submit all evidence and written reports to different consultants.
It has been 4 months now and no reimbur*****t what so ever! Imagine living in a house with no electrical appliances , no security, no hot water, food getting spoiled for 4 months!!!!! All because of this so called “trusted insurance company”. What’s the point actually? It’s honestly as good as not having insurance at all.
I urge those who are planning on joining this insurance to stop, don’t waste your time money and effort it’s all pointless!
It's terrible to read about the damages caused from load shedding. We can only imagine the inconvenience this has caused you.
Charlton our claims manager contacted you to discuss the claim in detail. Charlton advised you that payment for the damaged contents has been processed however we are unable to process payment for the sound system as it was handwritten on the report. You have advised Charlton that before we process payment for the building, we must email you a breakdown of the building costs. Our assessing team will email you the breakdown as requested.
We do apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
It's terrible to read about the damages caused from load shedding. We can only imagine the inconvenience this has caused you.
Charlton our claims manager contacted you to discuss the claim in detail. Charlton advised you that payment for the damaged contents has been processed however we are unable to process payment for the sound system as it was handwritten on the report. You have advised Charlton that before we process payment for the building, we must email you a breakdown of the building costs. Our assessing team will email you the breakdown as requested.
We do apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance