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marazaan L
1 reviews | Active since Jul 2023
06 Jul 2023, 10:07
Bad service
Outsurance covers my home in phalaborwa limpopo... But they have not tenders in their pay roll this side to provide emergency service that they are offering... So you have a bases for making money off clients. But your infrustructure doest allow you to provide the service unprofessional and unhelpful. I may cancel my service with them soon. Not recommended I made a claim or quite for gate and roof same time a few years ago. They sepertated the claims and made me a serial claimer. I only claimed for one incident. But they made one a quote. And 2 claims out of that 1 incident.,
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OUTsurance's replyOfficial
10 Jul 2023, 16:46Good afternoon Marazaan,
Thank you for bringing your concerns to our attention and allowing us the opportunity to assist.
Our claims manager Jevon contacted you and assisted in adding your service provider to our system. Certain areas have a limited supply of service providers, but we will always try our best to assist our clients with an alternative.
We have tried to contact you to assist in finalising your request but have been unsuccessful in our attempts to contact you and have subsequently sent an sms.
Please provide us with a convenient time to call you and we will do so.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention and allowing us the opportunity to assist.
Our claims manager Jevon contacted you and assisted in adding your service provider to our system. Certain areas have a limited supply of service providers, but we will always try our best to assist our clients with an alternative.
We have tried to contact you to assist in finalising your request but have been unsuccessful in our attempts to contact you and have subsequently sent an sms.
Please provide us with a convenient time to call you and we will do so.
Regards,
The OUTsurance Team
OUTsurance's reply10 Jul 2023, 16:46
Official
Good afternoon Marazaan,
Thank you for bringing your concerns to our attention and allowing us the opportunity to assist.
Our claims manager Jevon contacted you and assisted in adding your service provider to our system. Certain areas have a limited supply of service providers, but we will always try our best to assist our clients with an alternative.
We have tried to contact you to assist in finalising your request but have been unsuccessful in our attempts to contact you and have subsequently sent an sms.
Please provide us with a convenient time to call you and we will do so.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention and allowing us the opportunity to assist.
Our claims manager Jevon contacted you and assisted in adding your service provider to our system. Certain areas have a limited supply of service providers, but we will always try our best to assist our clients with an alternative.
We have tried to contact you to assist in finalising your request but have been unsuccessful in our attempts to contact you and have subsequently sent an sms.
Please provide us with a convenient time to call you and we will do so.
Regards,
The OUTsurance Team