Bad service

Eight Years of Loyalty, Zero Respect - Unprofessional Advisor Kairwin Ullbricht Needs a Lesson in Customer Service Review: Let me be absolutely clear: my eight-year experience with Outsurance has been utterly disgraceful. I've been a loyal customer, consistently paying my premiums and making minimal claims. Yet, when I recently tried to review my policy, I was met with nothing but dismissive excuses and a complete lack of appreciation. I was told I don't qualify for a discount, while I hear stories of newer customers, some with multiple claims, receiving preferential treatment. Is this how Outsurance rewards loyalty? Do they only value new business while treating long-term customers like dirt? My interaction with advisor Kairwin Ullbricht was the final straw. His behavior was beyond unprofessional. He repeatedly interrupted me, making me feel small, undervalued, and utterly disrespected. It was as if my eight years of patronage meant absolutely nothing. Mr. Ullbricht's attitude reeked of indifference, and frankly, it felt like he couldn't care less about my concerns. He made it painfully clear that my business was not appreciated. It's insulting to be treated this way after years of faithfully paying premiums. It makes me wonder if Outsurance's discount policies are based on something other than loyalty and responsible claims history. Is it a matter of demographics? Does my background influence how I'm treated? These questions linger in my mind, and frankly, I'm disgusted. Outsurance needs to seriously reconsider its customer service practices and give its advisors, Mr. Ullbricht in particular, a crash course in how to treat customers with respect. Loyal customers deserve to be valued, not dismissed. Until Outsurance demonstrates a genuine commitment to its long-term clients, I cannot and will not recommend them to anyone. They've lost my trust, and frankly, their values are just for adverti*****ts