1 reviews | Active since Feb 2020
Bad service
I'm extremely disappointed with outsurance disappointment is an understatement I'm furious, I submitted a claim on the 26 February 2022 up until now my claim is not finalised the only thing l got was unnecessary and leading questions about the previous claim! Im moving my business elsewhere this unacceptable...I'm not happy at all
Firstly l submitted a claim in April 2021 where a trespasser entered my house and stole my phone the claim was successful with no hassles.l bought a new phone of which it was ****** last week by someone that l know.. the person is currently arrested as we speak as per case number provided to the assessor.
My question for outsurance.. is this how they treat their client if they submit two or more claims within a year, the back and forth was tiring and very uncomfortable after submitting everything that was required.
I want all my policies to be cancelled with immediate effect!
Further to our private reply on receipt of your complaint, we can confirm that our assessing manager Ferdinand has been in contact with you.
He addressed your concerns and informed you that this is standard procedure and our intention was not to make you feel uncomfortable.
We are sorry to see that you chose to cancel your policy and we hope that we can regain your trust in the near future.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that our assessing manager Ferdinand has been in contact with you.
He addressed your concerns and informed you that this is standard procedure and our intention was not to make you feel uncomfortable.
We are sorry to see that you chose to cancel your policy and we hope that we can regain your trust in the near future.
Regards,
OUTsurance