Bad service

Good day

on the 25th October 2022 i was in a accident a vehicle drove into me on a robot.

my car was towed away and i received a vehicle on the 26 0f October for 30 days. according to my under standing is that any insurance must look after there clients as we paying a service.

today the 26 November i had to return the rental back and i did not receive my car as yet and no communication or what so ever was made to assist with other alternative arrangements. when i phoned outsurance i was told that i can not get an extension on the loan vehicle because due to not availability of parts to repair my car. is his not something that the insurance and the panel beater should have communicated and why should myself and my family as the client suffer as i am paying my insurance every month my kids needs to get to school and my wife needs to be at work and I'm writing exams. Honestly i am disapointed in this and i as even bragging to my friends on how great your service was so what do i tell them now.