SK
Sabelo K
1 reviews | Active since Oct 2019
03 Nov 2019, 15:37
Bad service
I recently complained about outsuarnce here on hello Peter and I received a call from them regarding My complain, I was promised to get assistance and now 5 days later I have not received any assistance or a call regarding to get a policy for my car.
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Replies (1)
OUTsurance's replyOfficial
05 Nov 2019, 10:41Hello Sabelo
It is most disappointing to see you never received feedback after your initial complaint was lodged.
Our client care manager, Louis contacted you. He provided you with feedback after having audited the relevant calls. We kept the cover active with your consent and also informed you of us not being able to re-instate the policy.
You have our sincere apologies for the very long time it has taken us to provide you with feedback.
Regards
OUTsurance
It is most disappointing to see you never received feedback after your initial complaint was lodged.
Our client care manager, Louis contacted you. He provided you with feedback after having audited the relevant calls. We kept the cover active with your consent and also informed you of us not being able to re-instate the policy.
You have our sincere apologies for the very long time it has taken us to provide you with feedback.
Regards
OUTsurance
OUTsurance's reply05 Nov 2019, 10:41
Official
Hello Sabelo
It is most disappointing to see you never received feedback after your initial complaint was lodged.
Our client care manager, Louis contacted you. He provided you with feedback after having audited the relevant calls. We kept the cover active with your consent and also informed you of us not being able to re-instate the policy.
You have our sincere apologies for the very long time it has taken us to provide you with feedback.
Regards
OUTsurance
It is most disappointing to see you never received feedback after your initial complaint was lodged.
Our client care manager, Louis contacted you. He provided you with feedback after having audited the relevant calls. We kept the cover active with your consent and also informed you of us not being able to re-instate the policy.
You have our sincere apologies for the very long time it has taken us to provide you with feedback.
Regards
OUTsurance