Bad Service

I have recently had a bitter encounter with the above Company due to policy review. They did not want to accept the review they made on my policy. I had to request Ombuds for Short term Insurance to get the correct recording. They were sending me a wrong recording and were sending me from pillar to post. I almost spoke to all the staff members at Outsurance. Those who promised to help me from the beginning were suddenly ignoring me. Outsurance is not what we see on their adverts. Though they later gave me the correct recording which confirmed my dispute, they then settled to the correct monthly premium. If I did not get the recordings, I would be paying that higher premium. I am really disappointed at Outsurance.