Bad service

I must express utter disappointment at Outsurance for their poor customer service. My car was repaired by the panel beater but due to the outsurance incompetence or not sure if outsurance is using this method to save money there where some work that was not done that was not obvious to me when I picked the car up. Informed Isabel from outsurance on three occasions and to be told someone will call to follow up with the panel beater about unfinished work to date no call. The assessor did not conduct a proper assessment of the damages under assessed the damages. This led to untold delays when the panel beater found further damages some of which outsurance refused to pay for the repairs.