Bad Service

I had my vehicle repaired in August 2015 received my vehicle back from the repairer early September, after driving my vehicle for a while a picked up bad workmanship my vehicle is still new and well looked after. I called the repairer and arranged to take the vehicle in on Monday for them to see what i am not happy with.<br> I called my insurance which is Outsurance to arrange for an assessor to meet me at the repairer, the lady that attened to my call was rude and not very helpful at all, I have been with them for many years and this is my first claim. At the time of submitting the claim i received the best services all was done in one day, my experience was awesome. Been in the Industry you know service is top priority, but not much i can say for the assistance I received today. What do you as a client need to get the service you pay for! Maybe this is a wake up call for me to change my insurance.