NB
Nadia B
1 reviews | Active since Sept 2016
04 Apr 2019, 08:13
Bad service
I've emailed a query more than a week ago and sent my 3rd follow up email today. The only response I got back up until today is the automated email reply. We've claimed for this particular incident, query it with the assessor (more than 2 months ago) and we still do not have a proper satisfied answer from OutSurance!
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
04 Apr 2019, 09:41Good day Nadia,
We acknowledge receipt of your complaint. The delay you described is unacceptable. We have escalated the matter to a claims manager who will revert with feedback.
Sorry for the delay.
Regards,
OUTsurance
We acknowledge receipt of your complaint. The delay you described is unacceptable. We have escalated the matter to a claims manager who will revert with feedback.
Sorry for the delay.
Regards,
OUTsurance
Best regards,
OUTsurance's reply04 Apr 2019, 09:41
Official
Good day Nadia,
We acknowledge receipt of your complaint. The delay you described is unacceptable. We have escalated the matter to a claims manager who will revert with feedback.
Sorry for the delay.
Regards,
OUTsurance
We acknowledge receipt of your complaint. The delay you described is unacceptable. We have escalated the matter to a claims manager who will revert with feedback.
Sorry for the delay.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
23 Apr 2019, 15:24Good day NadiaDB,
Thank you for notifying us. Lebo our legal manager contacted you to explain the process in detail. He sent you through the forms and once received we will guide you through the process.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for notifying us. Lebo our legal manager contacted you to explain the process in detail. He sent you through the forms and once received we will guide you through the process.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply23 Apr 2019, 15:24
Official
Good day NadiaDB,
Thank you for notifying us. Lebo our legal manager contacted you to explain the process in detail. He sent you through the forms and once received we will guide you through the process.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for notifying us. Lebo our legal manager contacted you to explain the process in detail. He sent you through the forms and once received we will guide you through the process.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Best regards,