CJ
Cornelia J
1 reviews | Active since Feb 2012
05 Feb 2019, 07:06
Bad service
I refer a friend in Oct 2018. Up to date no refund of R400 received as advertised. Phone every month and every time told to wait....how long? 4 months later and nothing only promises
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
05 Feb 2019, 08:46Good day Cornelia,
We acknowledge receipt of your complaint. Concerned with what you described. We have requested a manager to look into the matter and revert with feedback.
Sorry for the delay.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Concerned with what you described. We have requested a manager to look into the matter and revert with feedback.
Sorry for the delay.
Regards,
OUTsurance
Best regards,
OUTsurance's reply05 Feb 2019, 08:46
Official
Good day Cornelia,
We acknowledge receipt of your complaint. Concerned with what you described. We have requested a manager to look into the matter and revert with feedback.
Sorry for the delay.
Regards,
OUTsurance
We acknowledge receipt of your complaint. Concerned with what you described. We have requested a manager to look into the matter and revert with feedback.
Sorry for the delay.
Regards,
OUTsurance
Best regards,
CJ
Cornelia J's updateReviewer Update
07 Feb 2019, 06:15And Im still waiting for feedback.....Does it take that long to check what is happening. Can you please sort this out
CJ
Cornelia J's update07 Feb 2019, 06:15
Reviewer Update
And Im still waiting for feedback.....Does it take that long to check what is happening. Can you please sort this out
OUTsurance's replyOfficial
08 Feb 2019, 15:14Good day maaikie,
We have been unsuccessful in our attempts to contact you. We have subsequently sent you an email notifying you that there was an error which have have rectified. We also informed you of the discount on your next collection.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We have been unsuccessful in our attempts to contact you. We have subsequently sent you an email notifying you that there was an error which have have rectified. We also informed you of the discount on your next collection.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply08 Feb 2019, 15:14
Official
Good day maaikie,
We have been unsuccessful in our attempts to contact you. We have subsequently sent you an email notifying you that there was an error which have have rectified. We also informed you of the discount on your next collection.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We have been unsuccessful in our attempts to contact you. We have subsequently sent you an email notifying you that there was an error which have have rectified. We also informed you of the discount on your next collection.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,