MV
Martina V
1 reviews | Active since Aug 2011
10 Jan 2019, 13:08
Bad service
My wife was is a road accident on 5 August 2017. My car was totalled and the insurance sent a very nice gentleman to our house. He assured us not too worry everything will be sorted out. Nkt true though. It is now 10January 2019 and I just got sued by the other party as outsurance did not do as they promised. When I phoned the insurance company I was told thwy were busy negotiating with the other party and that they were waiting for me to get sued before they would take any further steps. ***? How is that customer service? How is that helping me? Don't worry my ****
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Replies (2)
OUTsurance's replyOfficial
10 Jan 2019, 16:14Good day Martina,
We acknowledge receipt of your complaint. We have escalated the matter to a legal manager who will revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have escalated the matter to a legal manager who will revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply10 Jan 2019, 16:14
Official
Good day Martina,
We acknowledge receipt of your complaint. We have escalated the matter to a legal manager who will revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have escalated the matter to a legal manager who will revert with feedback.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
11 Jan 2019, 13:22Good day martina_789,
Thank you for bringing the matter to our attention.
Elizna our legal manager has been unsuccessful in her attempts to contact you. She would like to discuss the matter in detail with you. She has sent you a message with all her particulars. Once you have made contact she will guide you through the process.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing the matter to our attention.
Elizna our legal manager has been unsuccessful in her attempts to contact you. She would like to discuss the matter in detail with you. She has sent you a message with all her particulars. Once you have made contact she will guide you through the process.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply11 Jan 2019, 13:22
Official
Good day martina_789,
Thank you for bringing the matter to our attention.
Elizna our legal manager has been unsuccessful in her attempts to contact you. She would like to discuss the matter in detail with you. She has sent you a message with all her particulars. Once you have made contact she will guide you through the process.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing the matter to our attention.
Elizna our legal manager has been unsuccessful in her attempts to contact you. She would like to discuss the matter in detail with you. She has sent you a message with all her particulars. Once you have made contact she will guide you through the process.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Best regards,