Bad Service

I am fed up with bad service from Outsurance as they keep on changing the premium and access without the consent of the owner and they are not flexible to review premiums as if they are super company that will never have competitors. I have been with them since 2009 and they do not appreciate and they have changed my access and premium without my consent and am not sure who they think are. This is bad service and I had to cancel another vehicle because of this behavior. i have also shown them a glimpse of what can happen if the customer is not happy and it seems they do not learn. If they think their power is in the advert on TV and Social Media they will be shocked one day to realize that the power of service is mainly in customers hands as their word spread like veld fire. I have been asking for review of my premium and this is falling on deaf ears as they say they cannot change it although I have three cars under them. I have not seen any system or company that does not change or be flexible except what was created that you do not have control over and not this theatrical response I always get. They think we can be fooled with one statement and belief it. I was even told that I can go and look somewhere if I am not happy with the charges which implies that they think the market is theirs and they have captured it. Wait and see how powerful customers are. It is easy to loose a customer than to get it. I am not sure the world they are leaving in that they are proud to utter such response to customers. I am really unhappy with the service at all and thinking of canceling it but just wanted to air my grievance to the potential customers of what they can also experience in future. It’s not rosy with them as we might think of. They do not value their existing customers and what is important to them is milking and think this will remain like this forever.