JS
Joanie S
1 reviews | Active since Aug 2011
29 Nov 2018, 08:28
Bad Service
I logged a query with Mr M Troskie on 25 September 2018 on my policy no. 205358, claim no. ********** 38. I forwarded all the necessary information and liaised with a person called Marco. He informed me Mr Troskie would be handling my complaint. To date I have not had any response.
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Replies (2)JS
Joanie S's updateReviewer Update
30 Nov 2018, 09:27Please try ********** once again I don't have an alternative number.
JS
Joanie S's update30 Nov 2018, 09:27
Reviewer Update
Please try ********** once again I don't have an alternative number.
OUTsurance's replyOfficial
06 Dec 2018, 12:39Good day Joanzabub,
The lack of feedback you have described is unacceptable.
Kelvin our Client Relations Manager contacted you to get the matter resolved. Your excess has been refunded and once we have received your email regarding the tracking notification, we will assist with the refund.
We do apologise for the inconvenience caused.
Thank you
The lack of feedback you have described is unacceptable.
Kelvin our Client Relations Manager contacted you to get the matter resolved. Your excess has been refunded and once we have received your email regarding the tracking notification, we will assist with the refund.
We do apologise for the inconvenience caused.
Thank you
OUTsurance's reply06 Dec 2018, 12:39
Official
Good day Joanzabub,
The lack of feedback you have described is unacceptable.
Kelvin our Client Relations Manager contacted you to get the matter resolved. Your excess has been refunded and once we have received your email regarding the tracking notification, we will assist with the refund.
We do apologise for the inconvenience caused.
Thank you
The lack of feedback you have described is unacceptable.
Kelvin our Client Relations Manager contacted you to get the matter resolved. Your excess has been refunded and once we have received your email regarding the tracking notification, we will assist with the refund.
We do apologise for the inconvenience caused.
Thank you