Bad service

Hi I've send you an email with the claim number and email ref no. should you need it again this is the reply I got from you guys. Email Received For Claim ********** 35. Your Reference Number Is ********** 4

Hi, Justine tried to call me at 14h49 and did not get hold of me and now about 16h35 I just got the message to call him. I'm not going to call him and I'm not gonna seat and wait for his calls. I've wasted enough time waiting for them and now I'm not going to waste my airtime. Please give him my email if he can get hold of me he must email me. Regards Xolani

I just spoke to Justine at 12h44 and she's telling that that based on what their client TOLD them he was not wrong. Remember their client did not give them a sketch of how the accident happened, but already they know what happened bases on what the client said. How do you finalise a claim without doing a proper investigation? How do you tell a some that they were wrong yet they we not there. I want them to tell me how I was wrong? why they saying the or client had no enough time to stop the car when there is a bumper to bumper traffic. surely you can stop the car if your driving less that 40km. Your Client saw that I'm taking a gap and gassed to close the gap for me. this woman confirm that they did not have the sketch from they client. if they turn and say they have I would like the voice recording for our call. I call their client after I spoke to her and the client said he gave them his report and he did not say I was wrong. so where did they get that from. I need the full report on how did they get to that I'm wrong.