BAD SERVICE

on the 16th of October my vehicle was hit by an insured member of outsurance in the parking lot, the lady who is insured by outsurance was operating her vehicle whilst on her cell phone, the lady was very pleasant and polite, she then logged a claim with outsurance , after obtaining a claim number, outsurance now request my VEHICLE REG PAPERS, PICTURES OF THE WHOLE ENTIRE CAR, MY POLICY SCHEDULE, MY DISC, guys this is A newly purchased vehicle, NOT EVEN ON MY NAME AS YET, NOW OUTSURANCE WANTS TO PAY THE PREVIOUS OWNER AFTER I SENT PROOF OF PAYMENT, SIGNED CONTRACT OF PURCHASE, ***...now it is an inconvenience to me, having said this they still dont know when they will pay out according to outsurance, THEY WILL TAKE 1 MONTH TO FREAKEN SORT OUT A 3RD PARTY CLAIM, I AM A BUSINESS MAN, I DONT HAVE TIME FOR THIS ****, MY LAST RESORT IS TO SUE THE OUTSURANCE CLIENT TO GET A QUICKER WAY OF SOLVING THE ISSUE, NOW THE OUTSURANCE CLIENT HAS GO THROUGH A CIVIL LAW SUIT BECAUSE OF HER INSURANCE COMPANY , WHY THE HELL DO THEY REQUIRE SUCH PERSONAL INFORMATION, I ALREADY HAVE ACCIDENT REPORT WITH A CASE NUMBER, EXPLAINING THE WHOLE INCIDENT AND ALL THE VEHICLE DETAILS ALONG WITH MY DRIVERS AND ID, VERY POOR SERVICE AND FALSE ADVERTISING OF RENDERING GOOD SERVICES.... I WOULD NOT RECOMMEND THEM TO ANYBODY...