Bad Service

I don't know where too start. lets just say they sign you up without proper verification from the customer to actually go ahead. Then there's the issue of promises to call you back, or even trying to get hold of the person that you dealt with... GOOD LUCK. My wife called in for life insurance for both of us, so obviously she gives all her details, then the guy FAITHFULLY calls me for my details and subsequently just went ahead and activated the policy. So i now want to find out what happened; obviously I cant get hold of the guy, so i get someone else, now its a long explanation. So they did an inquiry and found out that we did tell them to go ahead with the policy :-) (OF-COURSE THEY FOUND THAT OUT). So I had to cancel a policy (which I did not agree to). As a rule of thumb for us, we always shop around and get the insurance quote sent to us first to read the fine-print before agreeing to anything. I still have home and car insurance with them but will find a better insurer soon.