Bad Service

I was involved in an accident on 31 March 2018, my car has since been at the panel beaters for repairs. It's the 16 May 2018 and I have not received the car back. I did not get much communication until I made the call to inquire about the status of my car only to be told its still not finished on the 26/04/2018, I cannot believe that the best service I was promised when joining Out has been the worst experience of my life. The courtesy car had to be returned yesterday (15/05/2018 - 17:00) after Out had made an extension of 2 weeks. I then returned the car trying to avoid incurring costs that I cannot afford only to be called by Out this morning (16/05/2018 - 08:28) and told me that I should not return the car, a day after it was returned. I am inconvenienced because I need to drop off my kids at school and also get to work. I have since went to go check on my car on Monday (14/05/2018) and found it at assembling point, which means it might take more time for me to receive a fixed car. I am utterly disappointed with the service received from Out as I believe they have a relationship with the panel beaters in ensuring that I receive the best service, I should not be running or calling around for progress.