1 reviews | Active since Aug 2012
Bad service
A lady who is insured by Outsurance reversed into my car. Her vehicle was fixed within 3 weeks and I am still waiting for Outsurance to have my car fixed. I emailed the claim through on the 27th of February 2018 and till today received no response. Why must I as the innocent party be waiting so long for my car to be repaired. What if my car was a write off! My claim number is ********** 56. If that is how Outsurance is there is no way that I want to deal with them
Hello Liesl***
Thank you for your feedback.
We are very sorry about the long time it is taking us to finalise your 3rd party claim for you! Lebo contacted you and discussed which documentation we still require.
We will conclude the matter for you as soon as we have received the pictures together with confirmation letter from your insurer stipulating you are not claiming on your own policy.
Regards
Dinky
Best regards,
Hello Liesl***
Thank you for your feedback.
We are very sorry about the long time it is taking us to finalise your 3rd party claim for you! Lebo contacted you and discussed which documentation we still require.
We will conclude the matter for you as soon as we have received the pictures together with confirmation letter from your insurer stipulating you are not claiming on your own policy.
Regards
Dinky
Best regards,