BAD SERVICE

I WAS PLANNING ON BUYING A CAR, I SORTED OUT THE INSURANCE WITH OUTSURANCE AND I HAVE MENTIONED TO THEM THE FINANCE FOR THE CAR IS IN THE PROCESS IF IT FALLS THROUGH I WILL LET THEM KNOW AND CANCEL THE INSURANCE, DONT KNOW THE NAME OF THE CONSULTANT AT THE TIME, MY FINANCE WAS DECLINED AND I SENT AN EMAIL ON THE 17TH IF AUGUST 2015 SAYING PLEASE CANCEL MY INSURANCE THE CAR WAS DECLINED, ON THE 31ST OF AUGUST THEY DEDUCTED AN AMOUNT OF R1093.00 I IMMEDIATLY CONTACTED THEM AND ADVISED THEM THAT THE FINANCE WAS DECLINED AND I DID CANCEL, SO YOLANDI CILLIERS ADVISED ME THAT I NEED TO GIVE THEM A BANK STATEMENT TO PROVE THAT THE AMOUNT WENT OFF MY ACCOUNT AND A LETTER SAYING THAT THE FINANCE WAS DECLINED. I SENT ALL THE DOCUMENTS AND THEY RETURNED A PORTION OF THE MONEY I ASKED HER ABOUT THE REST OF THE MONEY AND SHE SAID THEY WILL TAKE BACK THE PORTION AND THEN PAY BACK THE FULL AMOUNT, MY ACCOUNT WENT INTO THE MINUS AND THROUGH THAT THE FUNDS HAD TO BE RETURNED TO MY ACCOUNT WHERE THEY TOOK ANOTHER 115 BECAUSE THE DEBIT ORDER COULDNT GO THROUGH. IM NOW GETTING TIRED OF THIS. I WANT ALL MY MONEY PAID BACK TO ME ITS RIDICIULOUS THAT IT NEEDS TO BE SUCH A PROCESS