Bad Service

Its day 3 today and my car is still not sorted by Outsurance l have been calling them just to get an update on what is going since they dont know how to call a client and advise on the progress.Yesterday after l called Zandi Gumbi who is now handling my claim she advised they have authorized another panel beater to fix all the mistakes that were done by their other panel and she will call and advise further on what is the way forward and that was yesterday.She did not call back because lm the one who is driving a smelling car l have to keep on calling and l called around 5 before l left the office l was told she has left the office.This morning l have called again and was advised she is not available what is this really what is one suppose to do to get service from Outsurance.I am sick and tired of this and the whole trauma l have gone through just for my car to be fixed.Communication is the key when you dealing with clients but if you decide to keep quet and not communicate whatever you have decided how is that helping me.Can you sort out my car ASAP l cannot keep on driving a smelling car which was a mistake done by your panel beaters.Can you stop treating my issue as if its nothing as l dont think its healthy to drive a car with a wrotten smell every morning and evening with kids inside.Please sort this out and learn to communicate as lm tired of chasing you guys around your panel beater has told you that the car was not fixed properly so please do the right thing.