BAD SERVICE!!!!

I had a pipe in my wall that was leaking. Last week Saturday morning when i notice this i phoned outsurance and they said they are going to log a claim (not even my help@out) but a claim. They phoned me back and said the plumbers will be there between 2 and 3. After 4 i called again and only after 5 plumbers arrived. Start digging the wall and then decided they don't know from where the leak is so they stopped and left. Monday morning I HAD to call AGAIN to find out what is happening now. They assigned another plumber, the plumbers arrived after 3 and fixed the pipe, they decided to do that inside and had to remove tiles (6 tiles, bear in mind that bathroom's tiles are 18 years old so nowhere to found again). Pipe fixed and access paid. No one came back to us. On Wednesday i phoned again and they eventually sent someone out to come and access the damage. They just want to decorate the inside with different tiles and fix the wall BUT i must supply the paint for outside. I heard NOTHING!!!!!!!!!!!!!!!!!!! Yesterday we discover that there is water on the floor and the wall is damp. We dried everything after OUTSURANCE advise me that they must use my help@out BUT i've got an existing claim??? This morning I HAD TO PHONE AGAIN to ask them what is happening now, they've informed me they only replacing 6 tiles. I AM STILL FREAKIN WAITING FOR ANYBODY TO CALL ME BACK, nothing is happening. I will never recommend outsurance to anyone.