bad service

I was involved in a car accident on 13 July 2015. Claim number ***<br> On this day the vehicle was towed to Marlboro and Iw as asked where I would like the car to be repaired on which I indicated Centurion.<br> On 15 July I was informed the damage assessment was done<br> On 17 July I phoned the panel beater and was informed that they do not know anything about my car.<br> On 20 July I again phoned and was told the same story.<br> On the same date I mailed Lilian and was told she will follow-up.<br> On 22 July I received a phone call from the panel beaters informing me to bring the car in.<br> I explained that the car can not drive and was at Marlboro.<br> The lady then promised to take this up with outsurance.<br> It was only on 23 July that the car was towed to Centurion according to Outsurance.<br> Ever since that date I have been following up with the panel beater about the progress only to get told another story every time I phone.<br> Because of the time taken to send documents to the panel beater I am now sitting without a rental vehicle for the next week.