Bad Service

I have taken car plan for my E92 BMW 325i coupe Sport , Reg is CFG42240 with Outsurance and what i was exactly looking for was shocks and brakes pads cover, which i was told by Outsurance consultant that is part of the deal and thats why my premium is almost R2000 per month.

I now called them back yesterday(20 Sept 2023) to check if my policy is active and can i go ahead and log a claim. I was then told that that part which is shocks and brake pads arent covered.

Im so disappointed on them cause i was told that im covered for everything and can claim after 60 days after the premium went through or have been paid. Outsurance is a useless company that keep on lying to people through their TV adverts and there service is pathetic. I wonder if im the only one who is complaining about them and what i need from them is all the premiums i have paid for this policy to be returned back.