Bad service

I'm assuming that Elizabeth is from the Johannesburg branch. But anyway she phoned me last week Thursday to quote me on 3 vehicles, my laptop and my house content. After all the questions have been asked she gave me the quote. I said that I'm paying much much less with my current Insurance company. She asked if I would change to Outsurance if she can arrange to match my current premium. I said yes. She then said she will speak to her financial manager and then she'll phone me back with a better premium. Up until today I haven't received a phone call from Outsurance. Werner phoned me on Tuesday saying that he is busy following up on all the \\Afrikaans\pending quotes. I told him what happened and said to him that the R 400-00 that Outsurance promises if they can't beat your current insurance company is a load of nonsense. I've tried Outsurance in 2010 and I'm still waiting for the R 400-00 because they could not match my premium. And still I'm waiting for my R 400-00 now. Outsurance owes me R 800-00!! I will never ever change to Outsurance\""