BAD SERVICE

I had a claim as we had an accident with our car. After I claimed - I asked the lady if I can continue with my insurance. She replies yes. When I asked here is there anything I need to do after the claim was paid to ensure I was still covered - she said no. I now found out that I need to take my car for roadworthy again to ensure I am still covered. What would have happened if I did not get this information from someone else? This is really bad service and at this point I am seeking other insurance who is honest with their customers.