BAD SERVICE
I MISSED 1 DEBIT ORDER AND THEY CANCELLED M POLICY THEY ONLY SENT ME EMAIL AND WHEN A LADY CALLED ME I ASKED HER TO CALL ME BACK AS I WAS AT WORK AND SHE NEVER CALLED BACK I HAVE BEEN WAITING FOR THAT CALL. I WAITED FOR THE DEBIT TO GO THROUGH AND NOTHING HAPPENED AFTER SO MANY YEARS THIS IS HOW THEY TREAT ME???? I HAVE BEEN WITH THEM SINCE FEBRUARY 2011 AND NOW THAT I AM DUE FOR MY CASH BACK THEY CANCEL MY POLICY SINCE THEY HAVE DECIDED TO CANCEL MY POLICY I WANT ALL MY PREMIUMS BACK AND GET ANOTHER LIFE COVER
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
10 Jun 2023, 09:06Good day Refiloe,
Further to our private response, we can confirm that Allan our client services manager contacted you.
You placed a stop order on your account which resulted in your policy cancelling. We tried several times to reach you but were unsuccessful in our attempts. We can confirm that your policy has been reinstated.
Thank you for giving us the opportunity to look into the matter.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that Allan our client services manager contacted you.
You placed a stop order on your account which resulted in your policy cancelling. We tried several times to reach you but were unsuccessful in our attempts. We can confirm that your policy has been reinstated.
Thank you for giving us the opportunity to look into the matter.
Regards,
The OUTsurance Team
OUTsurance's reply10 Jun 2023, 09:06
Official
Good day Refiloe,
Further to our private response, we can confirm that Allan our client services manager contacted you.
You placed a stop order on your account which resulted in your policy cancelling. We tried several times to reach you but were unsuccessful in our attempts. We can confirm that your policy has been reinstated.
Thank you for giving us the opportunity to look into the matter.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that Allan our client services manager contacted you.
You placed a stop order on your account which resulted in your policy cancelling. We tried several times to reach you but were unsuccessful in our attempts. We can confirm that your policy has been reinstated.
Thank you for giving us the opportunity to look into the matter.
Regards,
The OUTsurance Team