FE
Fanus E

1 reviews | Active since Feb 2017

13 Feb 2017, 13:16

Bad service

<p>Claim lodged beginning of November 2016. One service provider reacted very fast and did what they could, however a second had to come and do some more work. The second service provider did half a job at first, but came back later to correct. Since early December I am battling to get the job finished - no water in the bathroom open pipes and no replacement tiles. I keep on phoning but no response claiom number ********** 83. Three months to sort out a claim and NOTHING HAPPENS!!!!!!!!!!!!!</p>

0
Replies (2)
OUTsurance
OUTsurance's reply15 Feb 2017, 11:36
Official

Hello F****

The service experience is not what we wish any client to have. We are so sorry about the massive frustration you experienced up to bnow.

Our claims manager has been assisting and Prinella will provide you with a further update shortly.

Regards

Dinky

OUTsurance
OUTsurance's reply15 Feb 2017, 11:36
Official

Hello F****

The service experience is not what we wish any client to have. We are so sorry about the massive frustration you experienced up to now.

Our claims manager has been assisting and Prinella will provide you with a further update shortly.

Regards

Dinky