Bad Service

<p>On the 12th of january my car was broken into and they broke 2 of windows</p> <p> </p> <p>The n the fun begins: I reported the issue with Outsurance the very same day and the agent was very helpful and that gave me hope that my windows will be fixed. The agent told me that PG Glass (Their trade partner) will contact me which they did on the very same day and they wanted a vin number which I didn't have at that time so I told them to call me back in 1 hour and they never called. For the whole week no one contacted me until I decided to call Outsurance again on the 23rd and we had a call with PG Glass.</p> <p> </p> <p>I was promised that on the 24th they will have my windows , I again called PG Glass to follow up and they told me that they are still on Mercedes benz to respond to their emails</p> <p> </p> <p>As a customer should I be coordinating this query or should I be given regular feedback?</p> <p>Is this the service that Outsurance pride them selves with?</p> <p>Why should I still be paying my minthly fees which are high by the way if I will have to use my airtime to call your trade partners and you guys?</p> <p>Even the execess for my windows( So I found out) is too high apparently </p> <p>I have been driving a car without windows for a week now and it's been raining and the rain has broken the window remote and I have fixed that now as well</p> <p> </p> <p>There's some electrical componets that are impacted by the rain on my car just because you have choosen to work with incompitent trade partners and now I'm suffering because that. Now I have more things juts because of that</p> <p> </p> <p>Tell me is this how you treat your customers (This is my 1st probably my last claim with you)</p> <p> </p> <p>Your inpain and suffering,</p> <p>Siya ********** 001</p>