1 reviews | Active since Jan 2017

18 Jan 2017, 09:08

Bad Service

<p>I wanted to cancel my life insurance policy with Outsurance,but they only want to do it via the telephone and not via e-mail.</p> <p>I am too busy in the day to still spend 30min on a telephone to try and explain why I want to cancel and to listen to a consultant that wants to convince me to stay or review my premium.</p> <p>I just want it stopped and cancelled. I will for the 2nd month make sure that the debit order does not go off my bank account as this is the only way to ensure that the policy gets cancelled. My Policy number is : OT ********** 6 . If a consultant needs to contact me they can phone me on my work number @ ********** and ask for Willie. But this will only be to confirm cancellation.</p>

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Replies (2)
's update18 Jan 2017, 17:17
Reviewer Update

I got a satisfactory response from Outsurance in this matter and consider it resolved.

OUTsurance
OUTsurance's reply19 Jan 2017, 11:34
Official

Thank you for bringing this matter to our attention. The policy has been cancelled and no further debits will be deducted. Confirmation of cancellation was emailed to you.

Thank you for turning this into a compliment!

Regards, Kelvin