Bad service

<p>On the 23rd I had an incident where my car windscreen was damaged and that lead to the start of a claim. The incident occurred at around 5 and I was transferred to the outsurance rescue department where as I was putting my claim I was notified that I will be assisted tomorrow morning as someone from claims department will call at 7:30am. The consultant that assist that he will get a towing company in my area and a car to drop me off home. I waited and waited, the towing company called to let me know that can't he come tomorrow as he is not fami**** with the area I was in-such bad service!! I got irritated and had to arrange alternative solutions.</p> <p>In the morning I waited for a call from claims -nothing, until I called them. I was transferred from this department to the next were I was left fustrated.</p> <p>Firstly I was left stranded without a mood of a car and I was told I can not get a car as all the car hire are closed and will only get a car on Wednesday , until I asked to speak to the manager and explained to her that it's Christmas and I have to go to my sickly grandparents and spend Christmas with them and I had arranged to do. </p> <p>I was taken serious and a very helpful Gugu got me a car which is a group A! -I couldn't resist as I was desperate . Travelled all the way from Pretoria to Sandton to find a i10 hundyai waiting. Question is what is the reason of paying for a group D when I can't get the comfort of a group D. The car is very uncomfortable and unstable on the road and not safe. </p> <p>Am very unhappy and disappointed !!!!!</p>