NB
Nicole B

1 reviews | Active since May 2016

25 May 2016, 09:08

BAD SERVICE

<p>Good day</p> <p> </p> <p>I have an insurance dispute with outsurance , I have been sending mails to the following people Nkully Phothelwa , Kelly Daniels , Sibu Thanjekwayo</p> <p> </p> <p>But for some reason they just keep ignoring my emails and don’t reply is this the service outsurance strives for</p> <p> </p> <p>Please see below what messages I have sent to all 3 of them with also no response still</p> <p>Good day </p> <p> </p> <p>is their a reason as to outsurance poor response to my emails i have to keep sending emails , can i get a response to it , we had rain the weekend and their is now another new leak in our room were the ceilings were replaced please this is getting ridiculous my whole room is starting to leak in when it rains this is unacceptable , attached new photo </p> <p> </p> <p>Good day </p> <p> </p> <p>is their a reason as to outsurance poor response to my emails i have to keep sending emails , can i get a response to it , we had rain the weekend and their is now another new leak in our room were the ceilings were replaced please this is getting ridiculous my whole room is starting to leak in when it rains this is unacceptable , attached new photo </p> <p> </p> <p>Good day</p> <p> </p> <p>As i understand the repairs that was done by your contractor Trademark Construction was not performed up to standard on our roof house and this needs to be sorted out by them free of charge as well as the damaged that occurred to our rooms ceilings due to their sub standard of work </p> <p> </p> <p> </p> <p>I would like a urgent response regarding this matter </p> <p> </p>

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Replies (1)
OUTsurance
OUTsurance's reply27 May 2016, 05:43
Official

Hello Nicole

You are rightfully upset. The poor service you have been subjected is shocking!

Our claims manager, Isabel contacted you with an apology, and assisted you. The service issues are being addressed internally.

Our service provider has in the interim confirmed the appointment set for next week to attend to the repair work. Isabel will keep you updated on the progress.

Thank you for the further patience you are affording us in resolving this matter for you.

Regards

Dinky