Bad service

After I complained through Helo Peter I received numerous calls regarding my complaint. I received an email from Heloise Beaurain re my complaint *** she told me she spoken to Zelda from Tony's Plumbing and advise they need to send me a qoute the gate valve as it was not covered. I spoke to Grace Mahlangu who referred me to Benjamin from Business Survey Department, he told me that he will someone at my house to look at the geyser and I was surprised that he will send me the very same Tony's Plumbers who told me that is the only person that can be allocated for me in my area of which I did'nt want him because of the bad service I received from him. They advised me to get another plumber and they will imburse me up to R850 if I provided proof to them. I looked for the new plumber Kuhns Plumbing who charged R550 whereas Tony's Plumbing wanted to charge me R1200. Kuhns Plumbing did not place the new valve instead he used the very same valve that was installed by Tony's Plumbing at the top and put it on the bottom and set the geyser correctly because it was not set. When I wrote to them to pay me the money that I paid to Kuhns Plumbing as they promised and I attached the invoice and Megan Hart told me that their decision remain unchanged they will not be refunding me as per the invoice that I sent as wear & tear items are not covered in terms of my insurance policy of which its new to me they never told me that before why now. I am really not happy on how my complaint was handled at all.