Bad Service

never had break inns now had two in three months. Claimed from Outsurance except for the fact that they made us feel like the ********* they at least paid. BUT then they phoned on 15 May to re-evaluate my policy. I increased home value and they gave waiver for alarm cause we are moving in a month's time. Now they phone me and say no I must have alarm to be covered for theft!!! Why did I have to pay extra then for this supposed waiver which apparently now was not supposed to be there???? They must listen to tape and give me feedback and my extra money back AND they tell me they cancelled the policy (I would have anyway) cause we don't have an alarm!!! I want feedback on this TODAY. I am LIVID. I received the supposed re-evaluated policy TWICE from them on e-mail once on the 15th and then again later in May to confirm!