BAD SERVICE

After more than 5 years of being with you guys I submitted a claim, we have a jacuzzi bath the bath has a leak an emergency help at out came isolated the leak and told us not the use the bath as it needs to be replace, We were not able to wash for more than 11 days, I submitted a claim and after a week someone came to check the pump they could not remove the pool pump and asked me to do it or else they will charge, I removed the pump,

I got a call from the pool doctor who said they inspected the pump and it will be dropped the evening, they called back for the past 3 days saying that they will drop and and they eventually did

I called OUTsurance to find out if there is any feedback and was told that someone will call me, immediately after the call the claim was rejected, I called back and they said it was not covered due to wear and tear when the people dropped the pump they told me its not wear and tear the pump is broken and its a health risk if i continue to use it.

I submitted a claim for the pump and the bath and only the 1 was logged eventually both was logged 4 plumbers was at the premises and again was told its wear and tear.

The last plumber wrote a big report I asked how if he was only there for 4 minutes and didn't do anything. he just came took pictures and left.

I was then told oh no sir it might be covered but we need to send another plumber?