EN
Eyollan N
1 reviews | Active since Oct 2020
02 Aug 2022, 14:54
Bad quote, do not want to pay quote promo - false advertising
Inserted my information online to request a car insurance quote, someone called me and before going through the information I asked if there is a R500 quote promotion and if I qualified. Yes. We proceeded to chat for 20 minutes going through the information I had filled online and t&c and at the end - like for like, they couldn't beat my premium nor do i get the sms for the quote promo (nor even an emailed copy of the quote). The guy said I receieved a payment on 6 August 2020 (even though my quote was done on 30 July 2020) so more than 24 months ago. Such false advertising or *********** staff. i will request a quote again after the 6th of August 2022 (to see if they come up with more nonsense).
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OUTsurance's replyOfficial
04 Aug 2022, 15:19Hello Eyollan
Thank you for bringing the matter to our attention.
Nombu from our promotion department contacted you and apologised for the incorrect information you received. Coupled to this, our advisor did not follow up in the matter most unfortunately.
We have since received the relevant documentation from you and the payment is being processed for you. Thank you for accepting our apologies,
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Nombu from our promotion department contacted you and apologised for the incorrect information you received. Coupled to this, our advisor did not follow up in the matter most unfortunately.
We have since received the relevant documentation from you and the payment is being processed for you. Thank you for accepting our apologies,
Regards
OUTsurance
OUTsurance's reply04 Aug 2022, 15:19
Official
Hello Eyollan
Thank you for bringing the matter to our attention.
Nombu from our promotion department contacted you and apologised for the incorrect information you received. Coupled to this, our advisor did not follow up in the matter most unfortunately.
We have since received the relevant documentation from you and the payment is being processed for you. Thank you for accepting our apologies,
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Nombu from our promotion department contacted you and apologised for the incorrect information you received. Coupled to this, our advisor did not follow up in the matter most unfortunately.
We have since received the relevant documentation from you and the payment is being processed for you. Thank you for accepting our apologies,
Regards
OUTsurance