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Earlier on today we spoke to this lady by the name of Julie, she was very rude, she couldn't beat our current insurance, and as per their motto, if we cant beat it we give you R500, with us it wasn't the case, she rudely ended the call without informing us on how to claim the money
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OUTsurance's replyOfficial
21 Jan 2026, 10:34Good day Tshepo,
We acknowledge receipt of your complaint and are sorry that your experience with our advisor was so disappointing.
We will look into this and ensure the service transgressions are adressed.
You will receive a call from our quote promotion team to assist with the promotion.
Kind regards,
The OUTsurance Team
We acknowledge receipt of your complaint and are sorry that your experience with our advisor was so disappointing.
We will look into this and ensure the service transgressions are adressed.
You will receive a call from our quote promotion team to assist with the promotion.
Kind regards,
The OUTsurance Team
OUTsurance's reply21 Jan 2026, 10:34
Official
Good day Tshepo,
We acknowledge receipt of your complaint and are sorry that your experience with our advisor was so disappointing.
We will look into this and ensure the service transgressions are adressed.
You will receive a call from our quote promotion team to assist with the promotion.
Kind regards,
The OUTsurance Team
We acknowledge receipt of your complaint and are sorry that your experience with our advisor was so disappointing.
We will look into this and ensure the service transgressions are adressed.
You will receive a call from our quote promotion team to assist with the promotion.
Kind regards,
The OUTsurance Team