GD
Gayle D
1 reviews | Active since Jun 2016
21 Nov 2019, 15:07
Bad experience with Outsurance
I have been an OUTSURANCE client for the past 10 years. I had a small accident which not my fault, and the other party has admitted wrong doing. Although Outsurance can claim my damages back from the other party, they will still not pay out my Outbonus next year. This is outrageous, as they will not have lost any money. Next year when my Outbonus is paid they will definitely have lost a longstanding client.
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OUTsurance's replyOfficial
21 Nov 2019, 18:09Hi ***le
We acknowledge your complaint following your recent contact with us. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
The OUTbonus is a cash refund of your premiums that rewards you for not claiming.
Unfortunately your OUTbonus will be forfeited following the payment of any claim submitted for any incident, including any liability claim settled or where letters of demand or summonses are referred to us and the incident date falls within the appropriate OUTbonus cycle.
Subsequently your new cycle will start immediately after the incident date for which the claim was settled.
Your OUTbonus cannot be reinstated even if a successful claims cost recovery is made. E.g. Following repairs to your vehicle after it is involved in an accident, we attempt to recover the costs involved. We cannot recover the full costs which include the repair costs and the claims processing costs. The OUTbonus can therefore not be reinstated since we paid the claim and only recovered a portion of the costs.
We are very sorry you had to go through this ordeal.
Regards
OUTsurance
We acknowledge your complaint following your recent contact with us. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
The OUTbonus is a cash refund of your premiums that rewards you for not claiming.
Unfortunately your OUTbonus will be forfeited following the payment of any claim submitted for any incident, including any liability claim settled or where letters of demand or summonses are referred to us and the incident date falls within the appropriate OUTbonus cycle.
Subsequently your new cycle will start immediately after the incident date for which the claim was settled.
Your OUTbonus cannot be reinstated even if a successful claims cost recovery is made. E.g. Following repairs to your vehicle after it is involved in an accident, we attempt to recover the costs involved. We cannot recover the full costs which include the repair costs and the claims processing costs. The OUTbonus can therefore not be reinstated since we paid the claim and only recovered a portion of the costs.
We are very sorry you had to go through this ordeal.
Regards
OUTsurance
OUTsurance's reply21 Nov 2019, 18:09
Official
Hi ***le
We acknowledge your complaint following your recent contact with us. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
The OUTbonus is a cash refund of your premiums that rewards you for not claiming.
Unfortunately your OUTbonus will be forfeited following the payment of any claim submitted for any incident, including any liability claim settled or where letters of demand or summonses are referred to us and the incident date falls within the appropriate OUTbonus cycle.
Subsequently your new cycle will start immediately after the incident date for which the claim was settled.
Your OUTbonus cannot be reinstated even if a successful claims cost recovery is made. E.g. Following repairs to your vehicle after it is involved in an accident, we attempt to recover the costs involved. We cannot recover the full costs which include the repair costs and the claims processing costs. The OUTbonus can therefore not be reinstated since we paid the claim and only recovered a portion of the costs.
We are very sorry you had to go through this ordeal.
Regards
OUTsurance
We acknowledge your complaint following your recent contact with us. We completely understand how the experience has made you feel and are certainly not insensitive to the loss you have incurred.
The OUTbonus is a cash refund of your premiums that rewards you for not claiming.
Unfortunately your OUTbonus will be forfeited following the payment of any claim submitted for any incident, including any liability claim settled or where letters of demand or summonses are referred to us and the incident date falls within the appropriate OUTbonus cycle.
Subsequently your new cycle will start immediately after the incident date for which the claim was settled.
Your OUTbonus cannot be reinstated even if a successful claims cost recovery is made. E.g. Following repairs to your vehicle after it is involved in an accident, we attempt to recover the costs involved. We cannot recover the full costs which include the repair costs and the claims processing costs. The OUTbonus can therefore not be reinstated since we paid the claim and only recovered a portion of the costs.
We are very sorry you had to go through this ordeal.
Regards
OUTsurance