1 reviews | Active since Mar 2022
Bad experience with Outsurance
I was involved in a minor accident on the 12th of February 2022, drove over some rocks and it affected my car's control arm. I immediately lodge a claim and the car was taken on the same day. Its now a full month and the repairer calls me once a week telling me the same story, to make matters worse the insurance consultant handling the case last called me when the car was taken to the repairer and that 3 weeks ago. I am utterly disgusted with the service I am receiving from Outsurance nd would never ever recommend anyone to use their Service. On top of this the repair costs about R5000 and I am told to pay excess for R4800. This is nonsense because it simply means they kept my car for a full month only to assist me with a mere R200. This is utter nonsense. Outsurance is very bad. My Claim number is ***
Further to our private reply of last week, we can confirm that our claims manager Loreal has been in contact with you.
She has explained that your excess is the first amount payable in the event of a claim and has also referred you to our client care department to explore the option of reducing your excess.
The delay by our service provider is unacceptable and will be addressed.
We can confirm that your vehicle is ready for collection and apologise for the delay and inconvenience caused.
Regards,
OUTsurance
Further to our private reply of last week, we can confirm that our claims manager Loreal has been in contact with you.
She has explained that your excess is the first amount payable in the event of a claim and has also referred you to our client care department to explore the option of reducing your excess.
The delay by our service provider is unacceptable and will be addressed.
We can confirm that your vehicle is ready for collection and apologise for the delay and inconvenience caused.
Regards,
OUTsurance