Bad Experience with Finance Dept.

To Whom It May Concern,

I would like to send my sincere frustration that I am currently experiencing in with the turnaround of OUTsurance payout. On Monday, 16th October 2023, a tree in my property fell on my fence and I reported the matter immediately but still today, my fence is not yet fixed nor the tree being removed because OUTsurance promised that the payout turnaround time is 24hrs to 48hrs and the payment was only done yesterday. I am raising this frustration because my yard and family is now exposed to security risks even if I have a gate that is operated through a remote control. Tomorrow will mark the 5th day since the tree fell on my fence and I have been exposed to ******* since then. I would understand if OUTsurance was using a different bank than mine, but we all using FNB.

However, I would equally like to commend the professionalism displayed by Mr Philemon Mokhoshi who is the claim advisor and the assessor, Mr Kaizer Moela. I would like to say to them that they should keep their good work ethics.

All that was asking for is for OUTsurance to expedite the release of the funds so that the contractors can resume with the repairs and removal of the tree so that my life becomes back to normal.

Claim number: ***