1 reviews | Active since Jul 2011
Bad experience passing the buck.
We claimed a Samsung J5 screen which is cracked. The replacement of screen costs R1300. The copayment R710. We then asked if the copayment can be lowered as R710 is rediculously high for such a low claim value. The Manager/Superindentant informed us that the claim co payment will be lowered to R219. Now we are told that we need to still pay a copayment of R710 AS the R219 is only for future claims. This is not what was agreed on. I can understand such a high copayment for a phone that is claimed. But in this instance it is very high.
How can Outsurance change their minds after confirmation of only paying R219.
I cannot do business with a firm that lies!!!
Good day,
Thank you for bringing the matter to our attention. Louis our client services manager informed you that the excess was changed after the incident occurring so the original excess would apply however a business decision was made to give you the lower excess due to your good profile.
Thanks, Kelvin
Good day,
Thank you for bringing the matter to our attention. Louis our client services manager informed you that the excess was changed after the incident occurring so the original excess would apply however a business decision was made to give you the lower excess due to your good profile.
Thanks, Kelvin